ON YOUR MIND

Simple questions.
Clear answers.

Can I place an order through EVRENÉ?

This website is a showcase designed to introduce our collection. We do not take orders or payments here. Follow the Etsy links on product pages to view live listings and place your order on Etsy.

Are the Etsy and Trendyol stores open?

Our Etsy shop is open. Find the Hane divided wood box listing on its product page, or visit our shop from the Our Stores page. Our Trendyol store is coming soon.

Where can I find product dimensions?

Check the relevant store listing for exact dimensions, wood species, finish and package contents. The apparent scale and decorative accessories in photographs do not, on their own, define what is included in an order.

Will the wood color match the photographs?

Natural wood can vary in grain and tone. Lighting, screens and finishes also affect how colors appear. Review the current images and options for your chosen product in its store listing.

How are the shelves and towel racks installed?

Installation depends on the product model and wall type. Do not place any load on the product until you have confirmed the correct fixings, load capacity and installation instructions. Have a professional check the wall's suitability and the location of concealed pipes and wiring.

Can I use the wooden pieces in a bathroom?

Use pieces from the bathroom collection according to their specific care instructions. Avoid prolonged direct contact with water, dry off moisture and keep the room ventilated. Before purchasing, check that the finish is suitable for the area where you plan to use the product.

How should I clean the products?

Clean gently with a soft cloth and leave the surface dry. Do not soak the wood, put it in a dishwasher or place hot objects directly on it. Always follow the product's specific care instructions first.

Are personalization and custom sizes available?

These options depend on the choices offered in the model's store listing. Check the relevant product listing for current personalization or size options.

Where can I find shipping and returns information?

See the relevant listing in the shop where you make your purchase for order, delivery and return terms. Check the current timeframes and terms on that platform before paying.

Store information